Privacy Policy
We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with us as a customer, partner, or visitor.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, company name, job title, and postal address.
Technical Information: IP address, browser type, operating system, and browsing behavior on our site (via cookies).
Inquiry & Transaction Data: Products you request, quotes, order history, support tickets, and communication preferences.
Account Information: If you register on our site, we may store login credentials and saved settings.
2. How We Collect Your Information
Directly from you (e.g., when you fill out the contact form, request a quote, or email us).
Automatically through cookies and similar tracking technologies (see Section 7).
From third-party sources such as LinkedIn or business partners (only with your consent or as permitted by law).
3. How We Use Your Information
We use your information for the following purposes:
To respond to your inquiries, provide quotes, and process orders.
To deliver technical support and product documentation (e.g., for Siemens PLCs, I/O systems, SIPLUS products).
To improve our website, product recommendations, and customer experience.
To send you relevant updates, newsletters, or promotional materials (you may opt out at any time).
To comply with legal obligations and prevent fraud.
4. Sharing Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
Service Providers: Third parties that help us operate our website, manage email communications, or process payments (under strict confidentiality agreements).
Business Partners: When necessary to fulfill your order (e.g., shipping carriers or authorized Siemens distributors).
Legal Compliance: If required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or asset sale (with notice to affected users).
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:
Inquiry records: 2 years after last contact.
Order history: 7 years for tax and warranty purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, analyze traffic, and remember your preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect site performance.
8. Your Rights (Depending on Your Location)
Depending on your jurisdiction (e.g., EU under GDPR, China under PIPL, California under CCPA), you may have the right to:
Access, correct, or delete your personal information.
Restrict or object to certain processing activities.
Request data portability.
Withdraw consent at any time (where processing is based on consent).
To exercise your rights, please contact us using the information in Section 10.
9. Third-Party Links
Our website may contain links to external sites (e.g., Siemens official website, LinkedIn). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: [email protected]
Phone: +86 17306008434
Address: Building F03, No. 1124 Jimei North Avenue, Software Park Phase III, Xiamen Torch Hi-tech Industrial Development Zone, Xiamen, China
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.